Refund & Return Policy

Online courses and bundles

You may request a full refund within 14 days of purchase, as long as the course has not been opened. A course counts as opened once any lesson, video, workbook or material in it has been viewed or downloaded.

Once a course has been opened, the purchase is final and non-refundable. Because our courses give you immediate access to proprietary videos, workbooks and templates that cannot be returned, we cannot offer refunds on material that has been accessed.

For bundles, the same rule applies to every course in the bundle: if any course in the bundle has been opened, the bundle is non-refundable.

Refunds are issued to the original payment method. When a refund is processed, access to the courses in that order is removed. If you purchased the same course in more than one order, access from any order that remains paid is kept.

In-person classes

You may request a full refund or a free transfer to a future date up to 7 days before the class start time.

Inside 7 days, refunds are no longer available, but you may transfer your seat to a future date once, or send a substitute attendee in your place with our approval.

No-shows are not refundable or transferable. If we cancel or reschedule a class, you may choose a full refund or a transfer to any future date.

Promotional codes and discounted orders

Refunds are limited to the amount you actually paid. Discounts from promo codes are not refunded as cash, and promo codes used on a refunded order are not reinstated.

How to request a refund

Email info@theeleveacademy.com from the address on your account with your order details. We review requests within 5 business days and process approved refunds within 10 business days.

Filing a card dispute instead of contacting us may suspend your account while the dispute is reviewed. Abuse of the refund policy — including repeated purchase-and-refund patterns — may result in account closure.

Protecting our material

All course content remains the property of Elevé Beauty Academy regardless of refund status. Requesting a refund does not grant any right to keep, copy or use course materials, and keeping copies of refunded material is a violation of our Terms & Conditions.